- Can I make transactions with XMLGold from any country?
- I accidently made a mistake when filled the forms . What to do?
- How do I calculate fees for transfers?
- Are there any additional fees apart from your commission, for selling you my e-currency?
- Are there any additional fees apart from your commission, for converting/exchanging my e-currency?
- Can I receive the funds from my e-currency account using other means of payment than bank wire transfers - Western Union?
- How to I transfer e-currency back to real money(currency)? How long does the exchange take?
- How do I convert or exchange one e-currency to another e-currency?
- How long does the exchange/convertion take?
- What are your maximum order limits for SELL and CONVERT E-currency?
- Whom do I contact about problems or questions regarding my orders?
- Why should I trust your Exchange Service?
- Credit card
- How to upload E-Currency to your Visa Credit Debit Card?
- What to do if I have not received a voucher I paid for?
- How do I sell my Ukash Vouchers to XMLGold?
- What to do if I have not received a voucher I paid for?
Can I make transactions with XMLGold from any country?
Yes.
I accidently made a mistake when filled the forms . What to do?
Please register a new transaction.
How do I calculate fees for transfers?
Please read about our fees.
Are there any additional fees apart from your commission, for selling you my e-currency?
Additional charges may appear according to the customers bank. Banks usually charge you a fee for receiving an international bank wire. Intermediary and/or correspondent banks might also deduct their fees from the wire amount for handling the payment In addition to the transfer fee, Western Union also may charge when it changes your dollars into foreign currency.
Are there any additional fees apart from your commission, for converting/exchanging my e-currency?
Liberty Reserve charges 1% maximum $3 USD an incoming transfer fee.
Can I receive the funds from my e-currency account using other means of payment than bank wire transfers - Western Union?
Yes, we can send Western Union transfers worldwide.
How to I transfer e-currency back to real money(currency)? How long does the exchange take?
We can send you the money via international bank wire or Western Union. Go on our website and choose the exchange you want to execute. After the payment is done, you will receive bank wire within 1 to 5 business days* (depending on your bank and connection with our banks) Western Union details will be received(take) within 1-2 business days*.
How do I convert or exchange one e-currency to another e-currency?
To get e-currency exchanged/converted into another e-currency, you will have to fill out the Exchange e-currency order form and send us the e-currency funds you are converting. You will receive an email after we will process your order.
How long does the exchange/convertion take?
All orders placed are usually processed same day or by the end of the next business day. Usually all orders are executed within 30 minutes during our opening hours witch is from 10 AM to 10 PM Spanish time Madrid + 1 GMT
What are your maximum order limits for SELL and CONVERT E-currency?
There are no limits.
Whom do I contact about problems or questions regarding my orders?
You need to contact our support service
Why should I trust your Exchange Service?
We are certified partner of Perfect Money, we have WebMoney Merchant passport since 2002, Our website is online 9 years, since 2000. Also we are listed on Voleur monitor listing voleurfs.com
Credit card
We accept credit cards on our website through Liqpay.com merchant.
Ligpay guarantees 100% security against fraudsters in credit card payments.
Credit card payment Instructions for the first time users-customers.
- Choose a credit card as a payment option and choose the currency which you wish to get and you will be redirected to the Liqpay payment page. You need a credit card number, an expiration date and a cvv2 code, also a cell phone number, you have to enter a code which you will get by SMS then confirm. You will get the SMS within 5 minutes, but usually it comes much faster, depends on your country and your mobile operator.
- You will be redirected to the Liqpay??™s payment processor for the credit card authorization, where the authorization of your card will be processed. After the verification of your credit card the Liqpay will confirm the payment to us, and within 40 minutes you will get the currency or voucher, which you have ordered from us.
- You will be redirected to a page with error code (error code:
50). This means that your card is not in a Liqpay database, and it
means that your card has not been verified yet.
Then you have to contact Liqpay support (live help), click on the link:. An operator will check your payment and will ask you to repeat the payment once again.
- You have to go back to our exchange site and repeat your payment by choosing the credit card as a payment option and choose the currency which you wish to get, and follow the Instructions for those who have already used the payment system Liqpay.com before.
Instructions for those who have already used the payment system Liqpay.com before.
- Choose a credit card as a payment option and choose the currency which you wish to get and you will be redirected to the Liqpay payment page. You need a credit card number, an expiration date and a cvv2 code, also a cell phone number, you have to enter a code which you will get by SMS then confirm. You will get the SMS within 5 minutes, but usually it comes much faster, depends on your country and your mobile operator.
- You will be redirected to the Liqpay??™s payment processor for the credit card authorization, where the authorization of your card will be processed. After the verification of your credit card the Liqpay will confirm the payment to us, and within 40 minutes you will get the currency or voucher, which you have ordered from us.
All first time Credit Card payments will be verified by Liqpay and may last 48 hours, it depends on your credit card company or the bank. Normally it takes 40 minutes to verify your credit Card. This is only one time verification. Liqpay will confirm the payment with us and we will proceed your order.
As soon as your Credit card is verified, you will get a SMS message from Liqpay.
It means your Credit card payment was approved. The SMS message will look like this:
( You have sent $.$$ USD to MERCHANT successfully - www.liqpay.com ) Once your Credit Card is verified by Liqpay. All payments and exchanges afterwards will be fast, instant and automatic. Feel free to contact us with questions and comments.
Ligpay guarantees 100% security against fraudsters in credit card payments.
How to upload E-Currency to your Visa Credit Debit Card?
On our website you can upload money to your Visa credit or debit card, using any of The electronic exchange, which are presented on our website. The money will be transferred automatically within a few seconds. To ensure that you fill up your bank card you have to choose a direction of an exchange on our website www.xmlgold.net
     Once you've chosen the direction by pressing a button (get the selected currency), On the second page, you need to enter your mobile phone number (NOTE you will need to specify EXISTING MOBILE PHONE NUMBER, YOU WILL GET A PAYMENT CONFIRMATION SMS. AND IF YOU DO NOT ENTER A VALID PHONE NUMBER, THE TRANSACTION WILL BE NOT POSSIBLE).
     On the third page you will see, check your entered data, and if everything is correct press next (To Pay and Receive)
     After that you will be redirected to the payment system you have chosen and you have to pay the e-currency amount for the exchange.
     Once the order is paid. You will get a confirmation SMS from Liqpay.com, that you have received money from XMLGold.net (You do not to register on Liqpay.com, you just have to enter your mobile phone number).
     Then you need to enter the liqpay.com website and select the option (Send Money to Phone) and follow the instructions on liqpay.com
What to do if I have not received a voucher I paid for?
Normally all vouchers are delivered instantly after your payment is confirmed to us, but it happens that emails are late or are not delivered at all. In any case if you have not received your merchandise, then please, the first thing you should do is to contact live support, or if your purchase took place not in a timeframe we work, just send an email to us by using our online web form, we will assist you with an issue shortly and we will deal with your problem.
How do I sell my Ukash Vouchers to XMLGold?
To sell your Ukash Vouchers to XMLGold is very simple and would take just a few seconds. First of all go to: https://www.xmlgold.net/ukashsell.php and enter your voucher pin code, a voucher number into the N-Voucher Pin-Code buffer, then choose a Currency of your Voucher which are GBP or EUR and enter an amount of your voucher, the value. Next step is, choose an e-currency which you would like to receive, After exchange into: Do not forget to enter your e-currency account number, purse and also your email. After you have entered all your voucher details and your payment details, then just Enter the code you see in the picture and click Send, you will be forwarded to the page where you will see your entered details and a sign: Order Complete.
N.B Do not enter the same Ukash Voucher twice it will slow down the exchange.
You'll be paid within 30 minutes, normally the exchange lasts 5 to30 min,
it depends how busy is the operator, from 10 AM to 10 PM (Spanish time, +1 GMT)
Also note that support is not exchanging your Vouchers, therefore DO NOT:
No need to pass your Ukash exchange order details to our live support.
Live support does not deal with the ukash exchanges.
If something is wrong with your ukash exchange then we will send you an email .
If your exchange has not been completed within 30 minutes and you have not received any e-mail from us, then you should contact our live support.
What to do if I have not received a voucher I paid for?